Here's the plain-English version: HarborMSP charges one flat rate per user, per month. No hourly billing, no per-incident invoices, no "final bill is bigger than the quote." Multiply the rate by your headcount and that's your monthly IT cost — full stop. We're one of the only managed IT companies in the Triad that publishes real numbers instead of making you sit through a sales call to find out.
Tell us a bit about your business and we'll show your exact monthly estimate — plus let you compare tiers live and export a proposal PDF.
We use this to give you an accurate estimate — not to spam you.
🔒 Your info is used only to personalize your estimate and send your verification code. We don't sell data.
Break-fix IT sounds cheap — until something breaks. A single ransomware event or server failure can cost $10,000–$100,000+ in recovery.
HarborMSP's flat-rate model means we're motivated to prevent problems, not profit from them.
Most IT quotes leave out what matters. Use the comparison tool below to see what a competitor's quote actually includes — and what it doesn't. If their scope truly matches ours, we'll match their price.
| What's Covered | HarborMSP HarborPro™ |
Typical Competitor "Basic Managed IT" |
Break-Fix Pay-per-incident |
|---|
⚠ "Typical competitor" reflects common scope gaps observed in Triad-area MSP proposals. Actual competitor offerings vary.
Straight answers to the questions we hear most from Triad businesses shopping for managed IT.
Per-user pricing scales fairly with your business — you're not overpaying when you're small, and costs stay predictable as you grow. It's also the clearest way to compare our pricing to any other quote you've received.
Your rate adjusts to reflect your actual user count going forward. We true up seat counts each billing cycle, so you're never paying for licenses you don't need or scrambling to cover new hires.
No. Your flat monthly rate covers unlimited helpdesk support, 24/7 monitoring, patching, and after-hours emergencies. The only additional costs are optional à la carte items you explicitly choose, like new hardware or VoIP.
We don't lock clients into long-term contracts. If HarborMSP isn't earning your business every month, we don't think we deserve to keep it.
Generally, a user is anyone with a company email address, workstation, or login that needs support and security coverage. We'll walk through your exact headcount during your free assessment so there are no surprises.
Submit a competing written quote from another Triad-area MSP using the comparison tool below. If the scope of services is truly equivalent — 24/7 monitoring, unlimited support, endpoint security, patch management, and a flat monthly rate — we'll match it.
Not sure which tier fits? See how HarborElite covers HIPAA, CMMC & PCI-DSS compliance →
Let's talk about your IT — no pressure, no jargon, just real answers.
Get a Free IT AssessmentOr call us directly: (336) 890-8850